Terms of service
Welcome to Lorgina. These Terms of Service govern your use of our website and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. About Lorgina
Lorgina operates an online retail store offering a selection of products sourced from third-party suppliers and fulfillment partners.
Some products purchased through our store may be supplied, processed, packaged, and shipped directly by third-party suppliers or fulfillment partners.
We work with our fulfillment partners to provide customers with a convenient shopping experience; however, the availability, processing, packaging, and delivery of individual products may vary.
2. Eligibility
By using this website or placing an order, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, sizes, colors, and other information displayed on our website are accurate.
However:
- Product colors may appear differently depending on your device or screen settings.
- Measurements and dimensions may have minor variations.
- Product packaging may vary from photographs shown on our website.
- Product designs, materials, colors, or specifications may occasionally change.
- Images may be provided by our suppliers and may represent the product for illustration purposes.
We do not guarantee that every product photograph or description will be completely identical to the physical product received.
If a product you receive is materially different from its description, defective, damaged, or incorrect, please contact us in accordance with our Return and Refund Policy.
4. Product Availability
Products displayed on our website are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase
- Discontinue products
- Change product specifications
- Remove products from our store
- Correct errors in product listings
- Refuse or cancel an order where necessary
If we cancel an order after payment has been made, we will arrange for an applicable refund to be issued to the original payment method.
5. Prices and Payments
All prices displayed on our website are subject to change without notice.
We make reasonable efforts to ensure that prices are displayed accurately. However, errors may occasionally occur.
If an obvious pricing error affects an order, we reserve the right to cancel the affected order and provide an appropriate refund.
Payment must be successfully received before an order can be processed.
You agree to provide accurate and complete billing and payment information when placing an order.
6. Placing an Order
When you place an order through Lorgina, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.
We reserve the right to cancel or decline an order where there is:
- A product availability issue
- A pricing or listing error
- A suspected fraudulent transaction
- An incorrect or incomplete shipping address
- A fulfillment problem
- A violation of these Terms of Service
If we cancel an order that has already been paid for, any applicable refund will be processed to the original payment method.
7. Order Processing and Fulfillment
Orders may be processed and fulfilled by third-party suppliers and fulfillment partners.
As a result, an order may:
- Be shipped from a location different from Lorgina's business location
- Arrive in separate packages
- Have different tracking numbers for different products
- Be delivered at different times
- Have different processing or shipping times depending on the product
Once an order has been submitted for fulfillment, we may have limited ability to modify or cancel it.
8. Shipping and Delivery
Shipping estimates displayed on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Weather
- Holidays
- Incorrect or incomplete addresses
- Customs requirements
- Transportation disruptions
- Supplier or warehouse delays
- Other circumstances beyond our reasonable control
Customers are responsible for providing a complete and accurate delivery address.
Wacherah is not responsible for delays caused by incorrect addresses supplied by the customer.
For additional information, please review our Shipping Policy.
9. Customs, Duties, and Taxes
Depending on the destination country and the nature of the order, additional customs duties, import taxes, or other charges may apply.
Where such charges are the responsibility of the customer, the customer is responsible for paying them.
Customers should familiarize themselves with the import requirements applicable to their country before placing an international order.
10. Returns and Refunds
Our returns and refunds are governed by our Return and Refund Policy.
Because products may be fulfilled by third-party suppliers, we generally do not accept returns simply because a customer changes their mind, orders the wrong size or variant, or no longer wants the product.
Returns or refunds may be available for eligible issues such as defective, damaged, incorrect, or significantly misrepresented products.
Please review our Return and Refund Policy before placing an order.
11. Prohibited Use
You agree not to use our website:
- For any unlawful purpose
- To commit fraud or facilitate fraudulent transactions
- To interfere with the operation or security of the website
- To attempt unauthorized access to our systems
- To upload malicious software or harmful code
- To copy or reproduce our website content without permission
- To impersonate Lorgina or another person or business
- To use automated methods to interfere with the website or its operation
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
12. Intellectual Property
Unless otherwise stated, the content appearing on the Lorgina website, including our branding, logos, text, graphics, website design, and original materials, belongs to Lorgina or is used with appropriate permission.
You may not reproduce, distribute, modify, sell, or commercially exploit our original content without our prior written permission.
Product photographs, trademarks, descriptions, and other materials supplied by third-party suppliers may belong to their respective owners.
13. Third-Party Services and Suppliers
Lorgina may use third-party services, applications, suppliers, payment providers, shipping carriers, and fulfillment partners to operate our store and fulfill orders.
These third parties may have their own terms, policies, and procedures.
Where appropriate, your use of third-party services may also be subject to the applicable third party's terms and policies.
Wacherah is not responsible for the independent actions, policies, or systems of third-party service providers outside our reasonable control.
14. Website Accuracy and Availability
We strive to keep our website accurate, secure, and available.
However, we do not guarantee that:
- The website will always be available
- The website will be free from errors
- All information will always be current
- Product availability will always be accurate
- The website will be free from interruptions or technical problems
We may modify, suspend, or discontinue portions of the website without prior notice where reasonably necessary.
15. Limitation of Liability
To the extent permitted by applicable law, Lorgina will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or the purchase or use of products purchased through our store.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Lorgina harmless from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful use of our website, violation of these Terms, or misuse of products purchased through our store.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, suppliers, or legal requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Kenya, unless applicable law requires otherwise.
Any disputes will be handled in accordance with the applicable laws and jurisdictional requirements.
19. Contact Us
If you have questions regarding these Terms of Service, please contact us:
Lorgina
Email: [jwwacherah@gmail.com]
Website: [https://admin.shopify.com/store/lorgina]
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.