Refund policy

Return and Refund Policy

Last Updated: August 2026

Thank you for shopping with Lorgina. We want you to enjoy your purchase and have a positive shopping experience.

Because many of our products are supplied, packed, and shipped directly by trusted third-party fulfillment partners, we encourage customers to carefully review product descriptions, specifications, sizing information, colors, and other details before placing an order.

1. Our Return Policy

We generally do not accept returns or exchanges for reasons such as:

Ordering the wrong item
Ordering the wrong size, color, or variant
Changing your mind after placing an order
No longer wanting the item
Personal preferences where the product matches its description
Finding the item at a different price elsewhere

Please review your order carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Incorrect
Missing an item
Significantly different from the product description

please contact us as soon as possible and within 7 days of receiving your order.

To help us review your request, please provide:

Your order number
A clear description of the problem
Clear photographs or videos showing the issue
Photographs of the product and packaging, where applicable

We will review the information and, where necessary, work with our fulfillment partner to determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, replacement shipment, partial refund, or full refund.

3. Condition of Items

If a return is approved, the item must be returned in its original, unused, unworn, unwashed, and resalable condition, unless the item is being returned because it arrived defective or damaged.

We will not accept returns of items that show signs of use or handling that affects their condition or resaleability.

This includes items that are:

Stained or marked
Dirty or soiled
Oily or greasy
Covered in pet hair or fur
Washed or laundered
Worn or used
Damaged after delivery
Exposed to strong odors such as perfume, smoke, food, or other substances
Altered, modified, or otherwise changed from their original condition
Missing original packaging, tags, accessories, or components where these are required for resale

We reserve the right to refuse a return or refund where the condition of the returned product indicates that it has been used, worn, washed, soiled, damaged, or otherwise handled beyond what is reasonably necessary to inspect the product.

4. Do Not Return Items Without Contacting Us

Please do not send a product back to the manufacturer, supplier, or any address shown on the original package without contacting us first.

Because our products may be fulfilled by different suppliers and warehouses, return addresses and instructions may vary.

Unauthorized returns may not be accepted and may not qualify for a refund.

If a return is approved, we will provide the appropriate return instructions.

5. Return Shipping Costs

If a return is approved because an item is damaged, defective, incorrect, or otherwise qualifies under this policy, return shipping arrangements will be determined based on the circumstances and instructions provided by our support team.

For returns requested for reasons not covered by this policy, return shipping costs, where a return is exceptionally approved, may be the responsibility of the customer.

Original shipping charges, where applicable, may not be refundable.

6. Order Cancellations

Orders are processed as quickly as possible.

If you need to cancel or change an order, please contact us immediately. Once an order has been processed or submitted to our fulfillment partner, we may no longer be able to cancel or modify it.

We cannot guarantee that cancellation requests will be successful once fulfillment has begun.

7. Refund Processing

If a refund is approved, it will be issued to the original payment method used to place the order.

Please allow reasonable processing time for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.

8. Third-Party Fulfillment

Lorgina works with trusted third-party suppliers and fulfillment partners to source, process, and deliver products.

Because orders may be fulfilled from different suppliers and locations, processing times, shipping methods, delivery times, and return procedures may vary by product.

When an issue occurs with an order, we may need to communicate with the relevant supplier or fulfillment partner before confirming the final resolution.